Terms of Service

The advice on our website, email, chat including connected or associated Clean Hair Day social media is not to be substituted for professional medical advice. This website is solely an online store for the distribution and sale of Haircare products. We recommend that you consult your medical practitioner prior to using any of the products sold on our website to determine if they are suitable for you.

Please follow the guidelines of use for each product. Your GP or healthcare practitioner should be consulted if you have any medical questions that need to be addressed. We make no guarantees about the results of your use of the product as results will vary for each individual user, Hair type.

Disclaimer

By accessing our website, using our Service, creating an account, or placing an order through the website, you assume all associated risk, including but not limited to the risk to your computer, tablet, mobile device, software or data may be damaged by any virus or malicious bug transmitted by this website or any third-party website.

By browsing our website or creating an account and becoming a member, you assume all responsibility for the security of your account. You agree to accept all responsibility for activities that occur under your account (e.g. orders placed by someone else using your account). Clean Hair Day reserves the right to terminate your account without notice at its discretion. Clean Hair Day is not liable for any disruptions to this website.

Clean Hair Day disclaims all liability to the fullest extent permitted by law for any injury, allergic reaction, adverse side effects, loss, or damage suffered in relation to or arising from use or misuse of a product, our website or our Service. In the event of such injury, allergic reaction, adverse side effects, loss or damage, the maximum aggregate liability of Clean Hair Day will be the value of the product purchased.

Clean Hair Day reserves the right to amend errors or to update product information at any time without notice. In the event any information about a product is incorrect (e.g. size, price etc), Clean Hair Day reserves the right to refuse or cancel any order placed for that incorrectly described item. In the event of such a refusal or cancellation of an order and your chosen payment method has been charged, Clean Hair Day shall issue a credit to that chosen payment method in the amount of the cancelled order.

Shipping & Delivery

Clean Hair Day is not responsible for any failure to deliver products on time or at all to the fullest extent permitted by law if such failure results from an event beyond its reasonable control. An event beyond its reasonable control would include but is not limited to war, rebellion, labour strike, natural disaster such as an earthquake or an endemic or pandemic such as COVID-19. In such circumstances we shall use reasonable endeavours to deliver the product to you once the event no longer prevents us from doing so.

Lost Parcels

Clean Hair Day accepts no responsibility for lost or unclaimed packages. Online tracking is available to you and is sent to you via email or text message once you place an order. It is your responsibility to track the item. We urge customers to access their tracking code if there is a delay in tracking and/or receiving your order. If the wrong address information is inputted into the checkout page when an order is placed on the website, and as a result, a parcel is sent out then returned back to us, it is the customer’s responsibility to pay for the product to be re-sent to the correct address.

Unauthorised Use

You may not use the website or Services for any unlawful or unauthorised purpose, including without limitation: distributing any abusive, unlawful, defamatory, harmful, obscene, or otherwise objectionable material. You may not use the website or Services to transmit any material that constitutes a criminal offence, results in civil liability or otherwise would breach any laws, regulations, or codes of practice. You warrant that you have the right to post any materials posted by you on our website and that the materials do not infringe any third party intellectual property rights.

Interfering with, damaging, disabling, or impairing the operation of this website, or attempting to gain unauthorized access to the website, networks or gateways connected to it, through hacking, spoofing, or any such similar means is expressly prohibited. You agree to indemnify Clean Hair Day for any loss or damage which may arise through your unauthorised use of the website or Service.

Modifications to prices and service

Prices for our products are subject to change without notice.

We will/are not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service. Clean Hair Day reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

Refunds / Returns Policy

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. Clean Hair Day does not offer any refund if you change your mind, or find the same product or service cheaper elsewhere. We do not offer refunds, for a replacement product, the product must not have been used, show any signs of wear and tear, and the packaging must not have been damaged. If the packaging is damaged in any way or if the product has been opened / used, you will not be entitled to a replacement. Clean Hair Day will accept all replacement requests if the products are returned to our warehouse within 7 days of delivery.

Please contact info@cleanhairday.com if you have any queries relating to refunds/returns.

Privacy

Clean Hair Day is fully committed to providing a secure website and shopping environment by protecting your privacy. Any personal information collected through Clean Hair Day will be handled with the strictest confidence, stored securely and never on-sold or shared with any third party (except as required or authorised by law.)

The information collected through this website remains the sole property of Clean Hair Day and will not be sold to or shared with any other organisation or third party. Information such as your name, email, and shipping addresses, will be gathered when you place an order and/or create an account. This information will be stored securely.

Clean Hair Day stores no credit card information. Our payment system uses industry-standard Secure Sockets Layer (SSL) encryption systems to protect and encrypt your payment card data before it is transmitted through the Internet. Clean Hair Day uses a secure external payment gateway to process your payments. Clean Hair Day cannot view, access or store your credit card details however cannot guarantee the strength or effectiveness of these third-party providers.

Our website may contain links to other websites of interest. However we are not responsible for the security practices, privacy policies or content of any external or affiliate sites.

As a member of Clean Hair Day you may receive regular email updates. The contents may relate to Clean Hair Day promotions & industry news. You will have the ability to ‘opt out’ from receiving this material at any time.

Inaccuracies and Omissions

Clean Hair Day states that occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. Clean Hair Day reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

Clean Hair Day undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

Overview

This website is operated by Clean Hair Day and ABN 33944317057

Throughout this entire website, the use of terms such as "we", "us" and "our" refer directly to Clean Hair Day & CHD.

By visiting, browsing and/or purchasing from this website, you're engaging in our "Service". This means that you agree to be bound by these terms and conditions ("Terms") as amended by us from time to time without notice.

This website is owned and managed by Clean Hair Day. Unless otherwise stated, the website and its contents are the express property of Clean Hair Day and Clean Hair Day reserves all its rights in relation to this property. The website and the products sold are intended for personal, non-commercial use only.

You agree to indemnify and hold harmless Clean Hair Day, its officers, directors, employees, agents, licensors and suppliers from and against all losses, expenses, damages, legal fees and costs, resulting from any violation of these Terms or any activity related to your use of the website or the Service or your account (including any negligence or misconduct) by you or any other person accessing this website through your account.

Questions

If you have any queries relating to our Terms & Conditions please contact info@cleanhairday.com